FAQ

1. Registration - what data do I need?

Register via the form and fill in:

 

  • the data of your company needed in the process of registration of accounts on the platforms
  • information about the number and purchase category of your products
  • the markets on which you want to sell your products
  • translation needs
  • product feed

2. Sales strategy - how and when to decide where to start selling?

After analyzing your needs, potential and competitiveness of your products you will receive recommendations on sales strategy from our consultant: preferred markets and platforms, information on translations, customer service, order transfer and courier logistics.

3. Which subscription to choose?

You willcconfirm the best subscription for you, depending on the number of products. If you want and need, you can choose additional services related to translation and product display as well as delivery logistics.

4. How does the integration with the platforms work?

We will register your seller accounts on the platforms of your choice and integrate your product feed into our system so you can manage your prices and inventory online. Then we will translate the names, descriptions and other attributes of your products, map the categories and parameters, and decide how to transfer orders (API, imports).

5. Which logistics model to choose?

You will decide whether you want to ship your products yourself or use our network of cross-dock warehouses at borders adapted in terms of processes to the requirements of such platforms as Alza or Mall, cash on delivery (CoD) in CEE markets and customs handling of shipments to Russian and Ukrainian markets (markets suspended).

If you have no experience in warehouse logistics or do not want to deal with it, we offer a full scope of fulfilment. Your products will go to our warehouse, and we will take care not only of sales and customer service, but also a warehouse and courier logistics.

6. When do I start selling?

We will publish your products on the markets and platforms of your choice and start selling in the cross-border model. Now you can diversify and scale your business in new markets. Our business is to grow yours.

7. What does shumee technology and integrations provide?

We will integrate your products with major platforms in 17 European markets. Our technology provides: integration with 20 platforms and account maintenance, automatic translation of all product attributes, customization of your product categories to the standards of each platform, product imports to the platforms, price and inventory updates, and order retrieval via API, files or CRM system.

8. How do product translations work?

We will translate and list your products in 15 European markets. Once your product feed is integrated with the central product database, our system will translate the names, descriptions and other attributes of your products. Then, we will automatically map the categories and parameters of your products, adjusting them to the standards of individual platforms. Finally, we will systemically import your products to the platforms of your choice. We have experience in translating, mapping and importing over 2 million auctions from various shopping categories on over thirty platforms.

9. How does your contact centre work?

Our multilingual contact centre has pan-European experience and provides: support for all customer inquiries (email, phone and internal messaging on the platforms) - before, during and after purchase; tracking of shipments and provision of tracking codes; customer support in the area of returns and complaints; ongoing contact with platform support in case of problems (downgrades, warnings and blocking) and support in settling transactions.

10. How do you deliver products abroad?

Our network of cross-dock warehouses is at your disposal to comply with local delivery and returns handling standards and to optimize costs and shipping times. Our network of cross-dock warehouses at the borders is process-oriented to meet the logistics requirements of platforms such as Alza, Ozon and Mall, cash-on-delivery in CEE markets (still over 30% of orders) and customs handling of parcels sent outside the EU zone, i.e. to the Russian and Ukrainian markets (markets suspended).

If you have no experience in warehouse and courier logistics or do not want to deal with it, we offer a full range of fulfilment. Your products will go to our warehouse, and we will take care not only of sales and customer service, but also warehouse and courier logistics. Ask for a quote.

11. Will I receive advisory support?

You will receive care of a dedicated advisor, access to sales analytics, evaluation of achieved results and recommendations of possible changes in distribution strategy on European markets.

Contact us

Have additional questions about the shumee offerings, please email us.

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